Refund policy

Return Policy

We have a 7-day return policy, meaning you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

To initiate a return, please contact us at relievsupport@gmail.com.

Important: If your return is approved, you must arrange and pay for return shipping. We do not provide prepaid return labels. Failure to cover return shipping will result in the return being denied. To ensure proper tracking, you must use a shipping method that includes a tracking number.

Items sent back without prior approval will not be accepted. Once we have received and inspected the returned item, we will proceed with processing your refund.

Refunds

We will notify you once we have received and inspected your return and will inform you of the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that your bank or credit card may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at relievsupport@gmail.com.

Defective or Damaged Items

If you receive a defective or damaged item, please contact our support team within 7 days of receiving your order. To facilitate the resolution process, we may request:

  • Clear photos showing the damage from multiple angles
  • A short video demonstrating the issue (if applicable)
  • Your order number for reference

Once the defect or damage has been confirmed, we will provide a replacement.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, or plants)
  • Custom or personalized products
  • Personal care goods (such as beauty products)
  • Hazardous materials, flammable liquids, or gases

Please contact us before purchasing if you have any questions about your specific item. Sale items and gift cards are final sale and cannot be returned.

Additional Disclaimer

Once a package has been successfully delivered to the provided address, Reliev is not responsible for any theft or damage occurring after delivery.